Shipping policy
To ensure a smooth, transparent, and reliable shopping experience for every customer, we have outlined our official shipping, delivery, and after-delivery policy below. All processes are optimized for our global seafood shipments to guarantee freshness and order safety.
1. Order Processing & Dispatch
All orders are processed and dispatched within 1–3 business days after payment confirmation. We strive to prepare and pack your seafood items as quickly as possible to minimize waiting time and ensure you receive your fresh products in optimal condition. Orders placed on weekends or public holidays will be processed on the next business day.
2. International Shipping & Delivery Time
We provide reliable international shipping to customers worldwide. Our standard international delivery typically takes 7–14 business days, depending on destination country, local logistics, and customs clearance speed.
For customers who need faster delivery, an expedited rush shipping option is available at checkout for quicker transit.
3. Shipping Fees & Transparent Pricing
All shipping costs are calculated in real time based on your total order weight, package size, and delivery destination. The exact shipping fee will be clearly displayed at checkout before you complete payment. There are no hidden fees or unexpected surcharges — we maintain full pricing transparency for every order.
4. Customs Duties & Import Taxes
All international shipments may be subject to local customs duties, import taxes, or processing fees, which are determined solely by your local customs authority. These additional charges are the recipient’s responsibility.
We highly recommend all customers check their local import regulations and relevant fees before placing an order to avoid unexpected costs or delivery delays.
5. Professional Packaging & Shipment Protection
As a professional seafood supplier, we use high-strength, shockproof, and fresh-keeping packaging materials specially designed for long-distance international transportation. Our strict packaging standards effectively protect products from extrusion, damage, and temperature changes during transit to preserve seafood freshness.
For high-value orders, we provide optional shipping insurance at checkout, offering full protection and extra peace of mind for your purchase.
6. Delivery Inspection & After-Sales Support
Please carefully inspect the outer packaging upon receiving your order. If you find any packaging damage, leakage, or severe deformation, please take clear photos, refuse to sign for the package, and contact our customer team immediately.
If you discover any product defects or quality issues after signing for the package, please notify our customer support team within 48 hours of delivery with valid photo or video evidence. We will verify the issue promptly and arrange a reasonable solution, including return, exchange, or compensation according to the actual situation.
7. Customer Service & Shipping Consultation
If you have any questions regarding order processing, shipping status, transit delays, customs clearance, or after-delivery issues, our professional customer support team is always ready to assist you. Feel free to contact us via email or phone for fast and professional guidance.
Thank you for shopping with PERCY ALLERTON!
We continuously optimize our logistics and packaging standards to provide every global customer with a faster, safer, and worry-free fresh seafood shopping experience.